PARTICIPANT INFORMATION STATEMENT
Trust me, I’m a chatbot: The effect of chat duration on trust in chatbots in the United Kingdom.
The purpose of the research is to advance the understanding of factors that influence trust in artificial intelligence (AI), specifically chatbots.
The research project is being conducted by Paul Reynolds at Coventry University. You have been selected to take part in this questionnaire survey because you responded to recruitment campaign over social media or a student forum. Your participation in the survey is entirely voluntary, and you can opt out at any stage by closing and exiting the browser. If you are happy to take part, please answer the following questions relating to trust and chatbots. Your answers will help us to advance understanding of trust and AI. The survey should take approximately 30 minutes to complete.
Your answers will be treated confidentially and the information you provide will be kept anonymous in any research outputs/publications.
Your data will be processed in accordance with the UK General Data Protection Regulation 2016 (UK GDPR) and the Data Protection Act 2018. Your data will be held securely on Coventry University systems, and will only be viewed by the researcher/research team. All data will be deleted by 02/12/2028.
You are free to withdraw your questionnaire responses from the project data set at any time prior to survey completion, but once you complete the survey data are fully anonymised and withdrawal will no longer be possible. You should note that your data may be used in the production of formal research outputs (e.g. journal articles, conference papers, theses and reports) prior to this date and so you are advised to contact the lead researcher at the earliest opportunity should you wish to withdraw from the study (contact details are provided below). You do not need to provide a reason for withdrawing. A decision to withdraw, or not to take part, will not affect you in any way.
Coventry University is a Data Controller for the information you provide. You have the right to access information held about you. Your right of access can be exercised in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018. You also have other rights including rights of correction, erasure, objection, and data portability. For more details, including the right to lodge a complaint with the Information Commissioner’s Office, please visit www.ico.org.uk Questions, comments and requests about your personal data can also be sent to the University Data Protection Officer via dpo@coventry.ac.uk.
The research was granted ethical approval by Coventry University’s Research Ethics Committee [P135617].
For further information, or if you have any queries, please contact the lead researcher Paul Reynolds, reynoldsp@coventry.ac.uk or project supervisor Jake Williams-Becker ad7288@@coventry.ac.uk. If you have any concerns that cannot be resolved through the lead researcher or supervisor, please contact ethics.uni@coventry.ac.uk.